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This Shipping Policy explains how Pndwx prepares and dispatches dining tablecloths for delivery within Australia. The store currently serves customers in Australia, and checkout amounts are displayed in USD.
Before packing, the cloth SKU is checked against its finished rectangular, round, or oval shape, listed dimensions, fabric, color, woven or unprinted surface, hem or binding, corner construction, and quantity. The clean dry textile is folded along broad lines with edge details protected from carton seams, moisture, adhesive labels, and sharp objects.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Canberra).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are counted from Monday through Friday and exclude public holidays and carrier non-service dates. If an order needs address, payment, or risk verification, we may contact the customer before releasing the shipment.
Dining textiles are folded clean and dry with broad fabric layers rather than sharp pressure at one decorative edge. Mitered corners, curved hems, bindings, slub surfaces, and woven motifs stay away from carton seams, adhesive labels, and moisture sources. A second outbound check confirms the finished shape, dimensions, color, fabric, edge construction, and single-cloth quantity before sealing.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Australia. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Australia. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Please enter the full delivery address at checkout, including apartment or unit number, postal code, and reachable phone number where required. If an address cannot be served, we will contact the customer before continuing with the order.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by Australia Post, StarTrack, Aramex Australia, DHL, or another carrier operating in Australia. The assigned carrier and tracking details are shown in the shipping confirmation email.
One tablecloth is normally packed as one textile unit. If an order contains multiple product quantities and carrier routing requires separate parcels, each tracking record remains linked to the order and no additional standard-shipping fee is charged by the store.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For a delayed or damaged parcel, provide the order number and available tracking details. Photographs of the outer parcel and the clean affected area can help identify transit moisture, a cut, pulled thread, marked surface, damaged hem, binding, or corner without requiring the cloth to be placed on a dining table. Contact support@pndwx.shop for shipment support.
CONTACT
For shipping questions, contact Pndwx support at support@pndwx.shop or +61 468 244 485. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Canberra).